Shipping & Returns Policy

Shipping Policy

1.1 Order Processing

• Orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

1.2 Shipping Rates and Estimates

• Shipping charges for your order will be calculated and displayed at checkout.
• Free Shipping: Available during special promotional periods.
• Promotions and eligibility will be clearly displayed on the website and during the checkout process when active.

1.3 Delivery Times

• Fast Delivery: 2–5 days for Peninsular Malaysia, 5–7 days for East Malaysia.
• Delivery times are estimates and are not guaranteed. Delays may occur during peak seasons or due to unforeseen circumstances.

1.4 Address Accuracy

• Please ensure that your shipping address is complete and correct.
• We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.

1.5 Undeliverable Packages

• If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you for confirmation and reshipping.
• Additional shipping charges may apply.

Return & Refund Policy

2.1 Returns Eligibility

• We accept returns on products that are defective, damaged, or incorrect.
• Returns: Initiate a return within 14 days by filling out the [contact form] (insert link).
• To be eligible, items must be unused, in the same condition that you received them, and in their original packaging.

2.2 Non-Returnable Items

Due to hygiene reasons, opened or used items cannot be returned unless they are defective or damaged.

2.3 Return Process

• To initiate a return, please fill out the contact form available on our website with your order number and reason for return.
• Our team will review your request and provide instructions along with a return shipping address.
• Customers are responsible for return shipping costs unless the return is due to our error (defective, damaged, or incorrect item).

2.4 Refunds

• Once your return is received and inspected, we will notify you of the status of your refund.
• Approved refunds will be processed to your original payment method within 5–7 business days.
• Please note that shipping fees are non-refundable.

2.5 Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please fill out the contact form available on our website with your order number and reason for exchange.

Additional Information

• For any questions about your order, shipping, or returns, please contact our customer service team by fill out the contact form available on our website with your order number.
• We reserve the right to update or modify this Shipping and Returns Policy at any time without prior notice. Please review this policy periodically for changes.